Live Call Outcome Tile

Tile Configuration

Live Call Outcome tile configuration settings

The Live Call Outcome tile shows todays call totals by outcome. The configurable settings are as follows:

Setting	Description
Title	Create a unique title for the tile to indicate what information the tile is displaying
Select By	Choose whether to display information for an Account or Service Number(s). Refer to Switching the account view to find out how to locate and add an account to the tile. Refer to Searching for Numbers and Selecting Numbers to find out how to locate and add a number(s) to the tile.
Background Colour	Change the background colour of the tile to make it stand out on the dashboard. Click on the colour box to choose a colour or insert a Hex code.
Text Colour	Change the colour of the text displayed on the tile to make it stand out against the tile background and on the dashboard. Click on the colour box to choose a colour or insert a Hex code.
Auto Refresh	Choose whether to auto-refresh the data displayed in the tile or manually refresh. Choose from: Off (manual refresh) 30 Seconds 60 Seconds 5 Minutes Manual refresh is achieved through a refresh of the browser page (most browsers use F5 for this function).
Chart Engaged Colour	Bar fill colour on the chart for Engaged Calls (default is yellow). Click on the colour box to choose a colour or insert a Hex code.
Chart Answered Colour	Bar fill colour on the chart for Answered Calls (default is green). Click on the colour box to choose a colour or insert a Hex code.
Chart Other Colour	Bar fill colour on the chart for calls classed as ‘Other’ (default is red). Click on the colour box to choose a colour or insert a Hex code.
Chart Unanswered Colour	Bar fill colour on the chart for Unanswered calls (default is blue). Click on the colour box to choose a colour or insert a Hex code.
Size	Choose the size of the tile – change to suit the layout required. Available sizes range from 4x3 to 10x3.

Tile Display

Tile display

Tile Display Information

Description	Definition
Answered	A call that has been answered by the platform or answered by a destination within the call plan. This includes calls answered by an IVR (but may not have been answered by the end destination) and calls answered by the end destination – including where the end handset (e.g. a mobile) has delivered the call to a (non-platform) voicemail service.
Unanswered	Where a destination has been called and the call has not been picked up (usually whilst the destination is ringing and the caller hangs up before it is answered)
Engaged	End destination is engaged (busy)
Other	Anything else not covered by the above – usually when an outdial to the destination has not been possible (e.g. invalid destination number)