Data Retention Policy

In order to maintain efficient running of the Advanced Services platform, a data retention policy is in place to allow on-going management of the various types of call related data which is stored. The table below details the type of call data available to you via the Advanced Services platform and the length of time the data is available to Advanced Services users:

No.	Type of Data	Retention Period 1	Available By
1	Call Recordings	7 Days after recording	Email, FTP/SFTP
2	Faxes	7 Days after receipt	Email
3	Voicemails	5 Days after receipt	Email
4	IVR Voicemail - Listened to	3 Days after being listened to	Email, Portal, IVR
5	IVR Voicemail – New, Not Listened to	7 Days after receipt	Email, Portal, IVR
6	IVR Voicemail – Saved	14 Days after saving it	Email, Portal, IVR
7	Pulse Reports Summarised into Hourly, Daily, Weekly and Monthly data	24 Months	Portal, Scheduled Report by Email
8	Pulse Raw Call Records Download	6 Months	Portal, Scheduled Report by Email
9	Send Post Log Data	1 Month	Portal, API
10	Voice Captures	7 Days after recording	Email, FTP/SFTP, API
11	Audit Log Records	12 Months	API, Portal
12	Service Version History & Change Log	Max 20 Versions	API, Portal
13	Service & Number Assignment History	No Limit	API, Portal
14	Number Audit Log	No Limit	API, Portal