Phone Book

The Phone Book Manager can be accessed by clicking on the Manage -> Phone Book toolbar menu option. When creating service plans where an inbound call is connected to a destination phone number, you have the option to select a phone book entry as an alternative to entering a phone number.

The phone book manager will show all the entries that have been created against your account. If you have sub accounts, you can use the account selector to view and manage the phone book entries for any of your sub accounts. Press the button to select a sub account.

Enter the details into the form then press the Save button.

You can also perform the following tasks by left clicking the menu icon on a phone book entry row:

• Edit: Update the details fro an existing phone book entry

• Delete: Allows deletion of the selected phone book entry - only where the specific entry is not being used (Usage column equals zero)

• View Usage: View the service plans where the phone book entry has been used

Phone Book Usage

The "Usage" column in the phone book manager window shows the number of times a phone book entry has been used within your service plans. It is possible to see which service plans are using the phone book entry by selecting "View Usage" from the in the menu column. Phone Book Usage Window:-

The "Usage" column shows the number of times the phone book entry has been used within the service plan. The "Assigned Numbers Count" shows how many of your service numbers have the service plan assigned. Using the in the menu column, the service plan can be opened in Service Manager and you can also manage the assigned numbers. When there are no Assigned Numbers against a service plan you can also delete the service plan without having to use the Service Manager.