Custom Service Variables

Variables Manager is only available through the Service Designer interface and can be accessed by clicking on the Manage-> Variables toolbar menu option where you can create new custom service variables. All variables value persist for the duration of the call or can be defined as global to persist the value for all calls to the service. They can be used multiple times within a Service call flow and every variable consist of a name and a default value. As an example, Creating the Variable of @LeedsBranch and using this as the destination for multiple points in the call flow, it allows the physical destination number (01131111222) to be changed only once within the Variable Manager, but change the destination of the calls flow wherever @LeedsBranch has been used as the destination.

Custom Variables field attributes

• Variable Name: Every variable must have a unique name and must begin with '@'
• Default Value: A fixed value of a variable

• Usage: A number that shows the number of times a variable is being used withing the service plan

• Scope: The Variable scope can be "Call" or "Global"

Scope

Call

The value of a variable is only persisted for the duration of the call. Changes to the value of the variable during the call flow are only available to the call making the change.

Global

The value of the variable can be accessed by all calls to the service plan. When a call to a service plan makes a change to a variable value all new or existing calls to the same service plan would use the updated value when accessing the variable.

Customer Variable Usage

• The value for a node property.

• The value for a node branch.

• Within the Body or Subject in a node custom email settings or in the Send E-Mail Body or Subject.

Custom Service Variables can either be directly linked to the property of the Subject or Body or included in any text contained within the Subject or Body properties

e.g. “This is a test subject using my @CSVar1 and it shows I can include more than @CSVar2 variables” when the email is sent the @CSVar1 and @CSVar2 values will be replaced with their representative values.”

When using the variable within the subject or body, the variable must be manually typed in (this is also case sensitive) , instead of using the variable check box.