IVR Menu

Single key DTMF menu.

Branch	Mandatory	Description
Key 1	No	Taken when key 1 is pressed.
Key 2	No	Taken when key 2 is pressed.
Key 3	No	Taken when key 3 is pressed.
Key 4	No	Taken when key 4 is pressed.
Key 5	No	Taken when key 5 is pressed.
Key 6	No	Taken when key 6 is pressed.
Key 7	No	Taken when key 7 is pressed.
Key 8	No	Taken when key 8 is pressed.
Key 9	No	Taken when key 9 is pressed.
Key 0	No	Taken when key 0 is pressed.
Key *	No	Taken when key * is pressed.
Key #	No	Taken when key # is pressed.
Key Other	Yes	Taken when key Other is pressed.

Click on the box below the node name to set the Menu Node Description. This is useful when viewing more complex Service Plans (especially those with multiple IVR Menu nodes), and is also the text used in IVR Script Logs.

Node Properties

1. IVR Menu Audio: IVR Menu Audio configuration.

   • IVR Menu Audio: Configures the Menu audio that is played to the caller.

2. Default Key: Default Key Configuration.

   • Enable: Enables or disables the default key functionality.

   • Menu Repeat: Configures the number of times the IVR Menu Audio is repeated before the Default Key is taken.

   • Key Timeout: Configures the number of seconds to wait for a key press after playing the IVR Menu Audio.

   • Default Key: Configures the key option taken when a key is not selected after the IVR Menu Audio is repeated the number of times specified in the Menu Repeat.

3. ScriptLogging: Configures the Script Logging functionality which captures key presses for the IVR Menu.

   • Enable: Enables or disables the Script Logging functionality.

A Script Logging report is available through the Pulse reporting package on request.