Record Audio

The Record Audio node allows a caller to record a new audio file to be stored on the platform or update an existing audio file. For more information on audio see Managing Audio.

Branch	Mandatory	Description
Saved	No	Taken when the audio has successfully been saved on the platform.
Failed	No	Taken when the recorded audio could not be saved to the platform. This could indicate a temporary platform resource issue.
Cancelled	No	Taken when the "Cancel" key has been pressed or when the menu repeat has been exceeded.

Node Properties

1. Settings:

   • Mode:The mode can be Create or Update. When the mode is Create a new audio file will be recorded and stored on the platform. When the mode is Update an existing audio file can be updated. When in Update mode, the audio file to update on the Update Settings must be set to an existing audio file

   • Intro Audio: The audio is played once at the start of the node call flow

   • Audio Filename: The descriptive text assigned to the audio file as shown in the Audio Manager

   • Max Duration: The maximum duration in seconds for the recorded audio

   • Silence Detect Duration: The number of seconds of silence to detect before audio recording is automatically stopped

   • Record Tone: Play an audible tone to prompt the caller to begin recording

   • Record Tone Duration: The duration in seconds for the record tone

   • Can Skip Audio: Allow the caller to press any key to skip the playback of the recorded audio

   • Record Terminate Key: The caller can press any key to end recording

   • Menu Key Timeout: The number of seconds the menu will wait for the caller to press a key before the menu is repeated

   • Menu Repeat: The number of times the menu will repeat before the "Cancelled" branch is taken

   • Audio File Storage Variable: The Custom Service Variable used to store the Audio File ID. The Audio File ID is the unique identifier assigned to audio files stored on the platform. The ID is shown in the first column in the Audio Manager

2. Update Setting:

   • Audio File To Update: Existing Audio File to be overwritten with new audio

3. Custom Settings:

   • Replay Menu Key: The key used to replay the recorded audio

   • Record Menu Key: The key used to select the record menu option

   • Cancel Menu Key: The key used to select the cancel menu option

   • Save Menu Key: The key used to select the save menu option

   • Update Menu Audio: Audio played after the "Intro Audio" file when the mode is Update

   • Record Prompt Audio: Audio played after the record menu option has been selected

   • Replay Prompt Audio: Audio played after the replay menu option has been selected

   • Recorded Menu Audio: Audio played after the recorded audio has been played back

   • Please Wait Audio: Audio played while the recorded audio is being saved on the platform. This is repeated using the interval set in the Please Wait Audio Interval

   • Please Wait Audio Interval: Number of seconds between the repeat of the Please Wait Audio

   • Saved Audio: Audio played when the recorded audio has successfully been saved

   • Failed Audio: Audio played when the recorded audio could not be saved. This could indicate a temporary platform resource issue

Call Flow