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  1. Service Designer
  2. Node Types

CLI Routing

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Last updated 1 year ago

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The CLI Routing Node can be used for standard CLI routing configurations or for custom lookup tables such as a store lookup based on the caller entering a numerical store identifier via DTMF entry (Maximum 20,000).

Branch

Mandatory

Description

No Match

Yes

Taken when callers CLI or DTMF is not matched against any of the configured dynamic branches.

Node Properties

  1. Zone Settings: Allows user to configure custom zones consisting either of National Number groups and Full/Partial CLI or DTMF Digits. Multiple CLI’s (full or partial), can be uploaded in bulk. There should be 1 CLI per line and it is possible to copy and paste lists from other programmes such as Word, Excel and Notepad. If using Excel, please ensure that the leading 0 is copied across into the CLI node.

  2. Collect DTMF: Prompts the caller to enter DTMF. The captured DTMF is used to match against a configured dynamic branch.

    • Enabled: Enable or Disable the DTMF capture

    • Mode: When Missing CLI this function is only activated when the callers CLI is not presented to the network.

    • Digit Count: Number of DTMF digits to capture.

    • Collect Audio:Audio prompt prior to the DTMF capture

    • Match Type: When Exact the branch taken will be a dynamic branch where the captured digits match exactly an element within the CLI List attribute, else when Most Matching the branch taken will be the most matching digits from left to right.