Numbers

Service Number Manager provides access to the numbers that have been assigned to the active account. The Service Number Manager can be accessed from the Manage -> Numbers toolbar menu option. Extra functionality is provided by left clicking the menu button on a single service number entry as shown below:

• Open Active Service: Opens the active service plan for the selected service number

• Assign and Existing Service: Allows the assignment of a service plan to the selected service number

• Manage Assigned Services: Allows the management of the service plans that have been assigned to the selected service number

• Update Description: Allows the configuration of the description of the selected service number

• Update PIN: Allows the configuration of the PIN number for the selected service number

• Update Number Status: Change the status of the number.

  • Active/Available - Activate the number. The number status will show as either "active" or "available" depending on the state of assigned services.

  • Parked & Suspened - Deactivate the number. Callers will hear a network message before being disconnected. See the Number Status table below for more information.

• Remove Assigned Services: Removes all assigned service plans for the selected service number (a warning message confirms that this action will result in any calls to that number failing)

If you completely remove all Service Plans from a number, or have assigned Service Plans attached to a number without one of them being active, the Service Number will return number unobtainable (NU) tone if dialled.

• Assignment History: See Number Assignment History

• Number Audit Log: See Number Audit Log

• Update Disaster Recovery: In the unlikely event of a data network failure that affects the Advanced Services Platform's ability to execute customer-defined Service Plan configurations, a backup 'Disaster Recovery (DR)' mechanism will be invoked that provides limited service functionality. Service Number DR behaviour can be defined using the following options:

  • Last Destination: Once every three hours the system takes a snapshot of the most recent call to each Service Number that resulted in a successful call connection to a destination. This snapshot is uploaded to an area of the platform that isn't reliant on data network connectivity and is used to maintain a continued - albeit reduced - service in the event of a data network failure. This is the default behaviour but may not be appropriate for some services.

  • Normal Hangup: Use this setting to simply terminate calls if the platform is in DR mode.

  • Network Message: Use this setting to play a standard network message, then terminate the call if the platform is in DR mode.

  • Specific Destination Number: The user can nominate their own DR Destination Number (subject to account-level routing restrictions) which will be used as an alternative destination if the platform is in DR mode. An existing inbound Service Number cannot be used as the Specific Destination Number.

A modification to the Disaster Recovery option for a Service Number can take up to three hours before it is deployed to the platform.

Number Status

Status	Description
Active	The number is active and has an active service plan assigned
Suspended	The number has been manually set to Suspended. Callers will hear the following default network message before being disconnected and will not be charged for the call. "The number you've dialled is no longer in service. You'll need to contact the company you're trying to call by an alternative number"
Parked	The number has been been manually set to Parked. Callers will hear the following default network message before being disconnected amd will not be charged for the call. "The service to this number is currently suspended. You'll need to contact the company you're trying to call by an alternative number"
Available	The number is active but does not have an active service plan assigned. Calls to this number will terminate with NU (Number Unobtainable).