Detailed Call Statistics

Shows detailed in-call activity for the selected call based on 'Real-Time Call Detail Records' (RT-CDRs) generated by every call.

Options

Availability	Custom
Select By	CallID
Viewable in Portal	Yes
Download Options	CSV or Excel
Available to Schedule	No
Graphs Available	No
Timeline Available	Yes

Output

Column Name	Description	Type
CallID	Unique ID allocated to the call	Integer
Type	RT-CDR Type, such as *Inbound Call, Voicemail, etc.	String
Start Time	The date and time the RT-CDR was created	DateTime
End Time †	The date and time the RT-CDR was closed off	DateTime
Time To Answer	The time the called party took to answer an Outbound Call. TTA will be zero for internal RT-CDR types such as 'Play Audio' or logic-type nodes such as 'Time of Day'	HH:MM:SS
Duration	End Time minus Start Time (minus TTA if applicable)	HH:MM:SS
Calling Number	The calling party's number	Telephone Number
Called Number	Also known as Service Number, and is the number dialled by the calling party for every RT-CDR type, except for outdials to a destination, where 'Called Number' is the destination number	Telephone Number
Withheld	The caller's CLI status - Yes=Withheld, No=Not Withheld	String
Account	The name of the SP, Reseller, Sub Reseller or Customer account relating to the call	String

*'Inbound Call' will always be the first RT-CDR created in a call, and the time period represented by its start and end time will encompass all other RT-CDRs generated during that call.

† The End Time will be the same as the Start Time for 'logic' type functionality. For example - nodes which influence call flow such as 'Date' or 'Time of Day' which do not require any direct interaction with the caller and are actioned instantaneously would be in this category of 'logic' type nodes.

Other Notes

RT-CDRs mirror the switch-generated BABT-approved Inbound and Outbound billing CDRs, but also include many other 'Types', such as 'Queue', 'Call Recording', 'Voicemail', etc. There are (at time of writing) 164 types of real-time CDR. Full list available on request.

RT-CDRs are not BABT approved, and should not be used for billing purposes.

As their name suggests, real-time CDRs are available for this report as soon as they've been generated by the call.