Feature Usage

Shows cumulative totals of platform feature usage for the selected Account and/or direct Sub Accounts or all Sub Accounts over a specified period.

Features are defined as either the Node Types used in Service Plans, or certain Platform Features found within those nodes. Each feature used is counted once per call regardless of the number of times that particular feature is used subsequently - e.g. a call to a Service Plan containing multiple Play Audio nodes will only count the first Play Audio encountered.

Options

Availability	Standard
Select By	Account, then Date Period options: Today, Yesterday, Last 7 Days, Last 30 Days, This Month, Last Month, Custom Range
Group By	Day or Month, Account Depth
Viewable in Portal	Yes
Download Options	CSV or Excel
Available to Schedule	Yes
Schedule Frequency	Daily, Weekly, Monthly, Quarterly
Graphs Available	No
Timeline Available	No

Output

Column Name	Description	Type
Account *	The top-level account selected, and any sub accounts, if Account Depth selected is 'Show Direct Sub Accounts Only' or 'Show All Sub Accounts'	String
Account Type	Service Provider, Reseller, Sub Reseller or Customer	String
Parent Account	The account that sits one level above the selected account	​String
Date	Presented in the format YYYYMMDD if 'Group By' selected is 'Day', or YYYYMM if 'Group By' selected is 'Month'	YYYYMMDD YYYYMM
Calls	​Calls handled by Service Numbers belonging to the Account in the 'Account' column Does not include calls to Service Numbers in any Sub Accounts beneath the selected Account. This applies to all columns in this report	Integer
Minutes	Total Call minutes, rounded down	Integer
One2One Only	Calls to Service Plans with no other functionality apart from a single outdial to a destination	Integer
Scheduled Call	Calls invoked via the 'Scheduled Call' API mechanism	Integer
Nodes	Total of each node type used, once per call	Integer
Features	Total of each node feature used, once per call	Integer

*If the Account Depth selected is 'Selected Account Only', and no calls have been handled by Service Numbers belonging directly to the selected account, the report will return "No data to display". It is possible however that calls have been taken by Service Numbers belonging to Sub Accounts below the selected account, but these will not be reported on if the Account Depth selected is 'Selected Account Only'.

To show those calls, change the Account Depth to 'Show Direct Sub Accounts Only' or 'Show All Sub Accounts' (depending on where in the hierarchy those sub accounts reside) and re-run the report. Note that the selected account (which reported "No data to display" when the Account Depth was 'Selected Account Only' as described above) will be omitted from the report.