DTMF Data

Shows DTMF activity collected by the DTMF Capture node for an account or selected Service Number(s).

Options

Availability	Custom
Select By	Account, Service Number
Viewable in Portal	Yes
Download Options	CSV or Excel
Available to Schedule	Yes
Schedule Frequency	Daily, Weekly, Monthly, Quarterly
Graphs Available	No
Timeline Available	No

Output

Column Name	Description	Type
CallID	Unique ID allocated to the call
Service Number	Also known as Dialled Number, and is the number dialled by the calling party
Service Number Description	Optional description, defined in the Portal via Home>Numbers, or Home>Service Manager>Manage>Numbers, or via a Web API call
ServiceID	The unique number given to every Service Plan
Service Name	The Service Plan name as set when saving a service in Service Builder or Service Designer
NodeID	The ID of the DTMF Capture node as viewed in Service Designer
Node Description	Optional description which can be set in Service Designer. Note that changes to Node Descriptions will not be reflected in reports run for periods prior to those changes
DTMF Value	The DTMF key sequence entered by the caller
Call Start	Date and time when the call reached the call handling platform. This is not necessarily the time the call is answered (and where call charges may be applied)
Calling Number	The calling party's number
Number Withheld	The caller's CLI status - Yes=Withheld, No=Not Withheld

The DTMF Capture node will only save data for this report if its 'Persist DTMF' optional parameter has been enabled.