Service Number Audit

Shows all Service Numbers belonging to the selected account - including sub accounts if applicable - and shows all Destination Numbers referenced by outdial-type nodes present in the active Service Plan. Outdial-type nodes are defined as Deliver Call, Queue, DCA or Multi-Outdial.

The data in these reports are compiled once a day at 0200hrs - i.e. changes made to active Service Plans during the day will not be included in these reports until the following day.

Options

Availability	Custom
Select By	Account, Date
Viewable in Portal	No
Download Options	CSV or Excel
Available to Schedule	Yes
Schedule Frequency	Daily (Sent each day with previous day's data), Weekly (sent every Monday with previous Monday's data).
Graphs Available	No
Timeline Available	No

Output

Column Name	Description	Type
Audit Date	The Service Number Audit data as it was on this date (in DD MMM YYYY format). Data older than 35 days is discarded and cannot be accessed by this report	DD MMM YYYY
Service Number	Also known as Dialled Number, and is the number dialled by the calling party	Telephone Number
Account Number	Optional description	String
Account Name	​Account Name	String
Destination Number	Destination Number (or numbers, comma-separated) detected in the Service Number's active Service Plan. Where a Destination number is defined as a variable in an outdial-type node, the default value given to the variable is presented in the report. For Service Plans that don't include any outdial-type nodes (passive messages or fax2email, for example), this entry will be "NONE"	Telephone Number