Deliver Call

The Deliver Call node allows an inbound call to be connected to a destination phone number. Your service provider controls which type of destination numbers your services are allowed to connect. (Mobile, Landline, International etc.).

Branch	Mandatory	Description
Ring No Reply	No	Taken when a Ring Duration Expired.
Busy	No	Taken when a destination Number returns busy.
Other	No	Taken when a caller could not connect to destination number.

Node Properties

1. Destination:

   • Destination: Destination telephone number or Phone Book entry. Can be empty when the Enhanced IP Voice Number feature has been enabled.

   • Ring Duration: Number of seconds the destination will ring before the Ring No Reply branch is taken (values between 5 and 300).

2. Override CLI: Replaces the presentation CLI with the inbound service number.

   • Enable: Enable or disable the override CLI functionality

   • Presentation CLI: Optionally configure a custom presentation CLI. Only available if your account has been granted permission to use this option.

3. Restrict CLI: Hide the presentation CLI.

   • Enable: Enable or disable the Restrict CLI functionality

4. Record Call: Record full duplex the connected call.

   • Record: Specifies the percentage of call that should be recorded.

   • Mode: Call Recording Mode (see Call Recording).
   • Enable Mute: Enable or disable the muting of recording. Key 0 + 0 to mute recording. Any key to un-mute.

   • Capacity Override: Enable or disable the call to connect if the platform could not record the call.

   • Audio File Format: Configures the audio format for the call recording. (MP3, WAV, WMA)

   • Delivery Method: Configures the way the call recording files are delivered. Contact your service provider if FTP is required.

   • Call RecordingID Storage : Allows the unique identifier for the call recording file to be stored in a custom service variable which can then be used elsewhere in the service configuration e.g. in the Custom CDR node to retrieve the unique call recording identifier in Real Time CDR’s. This property is not mandatory and can be left blank.

   • Email Address: Configures a list of up to 10 email addresses to deliver the call recordings.

5. Mid Call Divert: Allows the called party (B-Party) to invoke an outdial to a 3rd party (see Mid Call Divert ).

   • Enable: Enables or disabled Mid Call Divert.

   • Permitted Destinations: A list of possible permitted destinations to choose from.

6. Call Whisper: Network call whisper (see Call Whisper ).
7. Ringtone: Overrides the default ringtone with an audio file.

   • Enable: Enables of disables the Ringtone functionality.

   • Audio: The audio that will replace the ringtone.

8. Email Settings: Override default email system settings.

   • Enable: Enables or disables the custom email settings.

   • From Email Address: Sender email address.

   • From Name: The name of the sender.

   • Reply To Address: The reply email address.

   • Subject: The email subject.

   • Body: The email body.

   • Include Calling Number: Includes the caller's CLI within the email body.

   • Include Called Number: Includes the inbound service number within the email body.

   • Include Call Time: Includes the call start time within the email body

   • Content Type: Allows you to choose whether to send the email as Plain Text or HTML - if HTML you can view your HTML as a web page by clicking on the 'View' button. If you choose HTML then the 'Include' options above are ignored.

9. Transmit DTMF: Allows a DTMF sequence to be transmitted to the B-party when an answer signal has been received

   • Enable: Enables the functionality.

   • DTMF Sequence To Transmit: The DTMF sequence digits which are transmitted to the B-party.

   • Sequence Terminator: The DTMF key to be added to the end of the transmitted DTMF sequence.

   • Pre Sequence Transmit Delay: The delay in seconds after the answer signal has been received before the DTMF is transmitted.

   • Post Sequence Connection Delay: The delay in seconds before the platform joins the A & B-parties after the DTMF sequence has been transmitted.

10. Mid Call Breakout: Allows the DTMF controlling to enter key sequence 23 if enabled and then to break out and navigate through the Mid Call node sequence whilst the other party is on hold listening to audio, they are reconnected after the node sequence completes. Or to key sequence 24 to send the other party through that sequence.

    • Enable: Enables the functionality.

    • Caller On Hold Experience: The type of on hold audio which is played to the party who is put on hold.

11. Parties On Hold: Allows the DTMF Controlling party to enter key sequence 29 if enabled and then it breaks the audio path and plays whatever have been defined in the on hold experience until the # key is pressed and then they are re-joined.

    • Enable: Enables the functionality.

    • Caller On Hold Experience: The type of on hold audio which is played to both parties whilst on hold.

12. Private SIP Trunk: Allows the configuration of a SIP Trunk to use for the outbound call.

    • Enable Private SIP: Enables the functionality.

    • SIP Trunk Name: Allows you to select from the available SIP Trunks that have been allocated to your account by a parent account.

13. Enhanced IP Voice Number: Allows the call to be delivered to the inbound service number.

    • Enable: Enables the feature.

For details of how long Call Recording files are stored for, please refer to the Data Retention Policy.