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User Guide
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      • Add a New Tile
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    • Feature Summary
    • Inbound Fax
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  • Data Retention Policy
  • Videos
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  1. Service Builder
  2. Call Delivery
  3. Call Delivery Options

Call Whisper

PreviousMid Call DivertNextSimple

Last updated 1 year ago

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Allows the activation and configuration of the Call Whisper functionality.

Fields and Functionality

  • Whisper Audio: The audio the called party will hear when a call is presented. The calling party will continue to hearing ringing during playback of the whisper audio.

  • Whisper Accept: When activated, the called party must press 1 to accept the call or 2 to reject it. If the called party does not accept the call, the call will behave as it would after a Ring no Reply timeout - i.e. the call with either terminate with the relevant tone or network message indicating that the call was unanswered, or - if the Busy/Ring no Reply setting is switched on - will drop the caller into Voicemail. When disabled, the whisper audio is repeated the number of times specified in the Whisper Repeat property, then the called and calling parties are connected.

  • Whisper Repeat: Specifies the number of times (between 1 and 10) the whisper message is repeated to the called party. If Whisper Accept is ON and the called party does not press a key to accept/reject, the whisper message will repeat a maximum of 10 times before the call terminates, or drops into voicemail - as described above.

  • Disable Pre-Whisper Audio: When activated, the pre-whisper audio 'Incoming Call For' is not played prior to the whisper audio.