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  1. Service Builder
  2. Call Delivery
  3. Call Delivery Options

Record Call

PreviousMissed Call AlertNextOverride CLI

Last updated 1 year ago

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Configures the Call Recording Settings.

Fields and Functionality

  • Record: Controls the percentage of calls that should be recorded - e.g to record every other call, set this to 50% - or select 'All Calls' to record 100% of calls. If the setting is 'On Demand', calls will only be recorded if the called party presses the 7 key on their telephone keypad. Pressing 7 again will switch off call recording for that call. Subsequent use of the 7 key toggles the state of the call recording

  • Audio File Format: Call Recordings can be provided in MP3, WMA or WAV format

  • Muting Enabled: Toggle muting in a recording. By default (subject to other settings described above), recording is 'unmuted'. The called party can key 00 at any time during the recording to invoke muting, and any key to un-mute. An audible tone can be heard when muting is invoked. The resultant call recording will contain periods of silence when muting is invoked; this is different to 'On Demand' where the recording has sections of the call removed completely

  • Email Address: Call recordings can be delivered to as many as 10 separate email addresses

For details of how long Call Recording files are stored for, please refer to the .

Data Retention Policy