Outbound Call

The A-Party is played audio requesting the caller to key in a destination number. When the B-Party answers the call, A-Party and B-Party are connected and the conversation can be recorded.

Branch	Mandatory	Description
Busy	No	Destination Number returned busy.
Other	No	Could not connect to destination number.
Invalid Entry	No	Invalid PIN or Destination Number entered.

Node Properties

1. Outbound: Outbound Call settings.

   • Please Key in your PIN: The audio file to play to request the PIN.

   • Please Key in your destination number: The audio file to play to request the destination to be entered.

   • You are not permitted to call this number: The audio file played when the entered destination number is not allowed..

   • Your entry is invalid: The audio file to play when the destination number is invalid.

   • The destination number is currently engaged: The audio file played when the destination number is busy.

   • Unable to connect to the destination number: The audio file is played if the platform was unable to connect to the destination number.

   • PIN Protection: When enabled the user will be asked to enter a PIN before entering their destination. Leaving as 0 means the Pin is not required.

2. Destinations: Permitted destination settings.

   • Permitted Destinations: Enable or disable valid permitted destinations.

3. Record Call: Record full duplex the connected call. (See note below)

   • Record: Specifies the percentage of call that should be recorded.

   • Mode: Call Recording Mode (see Call Recording )
   • Enable Mute: Enable or disable the muting of recording. Key 0 + 0 to mute recording. Any key to un-mute.

   • Capacity Override: Enable or disable the call to connect if the platform could not record the call.

   • Audio File Format: Configures the audio format for the call recording. (MP3, WAV, WMA)

   • Delivery Method: Configures the way the call recording files are delivered. Contact your service provider if FTP is required.

   • Call RecordingID Storage : Allows the unique identifier for the call recording file to be stored in a custom service variable which can then be used elsewhere in the service configuration e.g. in the Custom CDR node to retrieve the unique call recording identifier in Real Time CDR’s. This property is not mandatory and can be left blank.

   • Email Address: Configures a list of up to 10 email addresses where the call recording will be delivered to.

4. Email Settings: Override default email system settings.

   • Enable: Enables or disables the custom email settings for an outbound call.

   • From Email Address: Sender email address.

   • From Name: The name of the sender.

   • Reply To Address: The reply email address.

   • Subject: The email subject.

   • Body: The email body.

   • Include Calling Number: Includes the caller's service number within the email body.

   • Include Called Number: Includes the inbound service number within the email body.

   • Include Call Time: Includes the call start time within the email body.

   • Content Type: Allows you to choose whether to send the email as Plain Text or HTML - if HTML you can view your HTML as a web page by clicking on the 'View' button. If you choose HTML then the 'Include' options above are ignored.

5. Transmit DTMF: Allows a DTMF sequence to be transmitted to the B-party when an answer signal has been received

   • Enable: Enables the functionality.

   • DTMF Sequence To Transmit: The DTMF sequence digits which are transmitted to the B-party.

   • Sequence Terminator: The DTMF key to be added to the end of the transmitted DTMF sequence.

   • Pre Sequence Transmit Delay: The delay in seconds after the answer signal has been received before the DTMF is transmitted.

   • Post Sequence Connection Delay: The delay in seconds before the platform joins the A & B-parties after the DTMF sequence has been transmitted.

6. Mid Call Breakout: Allows the DTMF controlling to enter key sequence 23 if enabled and then to break out and navigate through the Mid Call node sequence whilst the other party is on hold listening to audio, they are reconnected after the node sequence completes. Or to key sequence 24 to send the other party through that sequence.

   • Enable: Enables the functionality.

   • Caller On Hold Experience: The type of on hold audio which is played to the party who is put on hold.

7. Parties On Hold: Allows the DTMF Controlling party to enter key sequence 29 if enabled and then it breaks the audio path and plays whatever have been defined in the on hold experience until the # key is pressed and then they are re-joined.

   • Enable: Enables the functionality.

   • Caller On Hold Experience: The type of on hold audio which is played to both parties whilst on hold.

8. Mid Call Divert: Allows the called party (B-Party) to invoke an outdial to a 3rd party (see Mid Call Divert).

   • Enable: Enables or disabled Mid Call Divert.

   • Permitted Destinations: A list of possible permitted destinations to choose from.

9. Private SIP Trunk: Allows the configuration of a SIP Trunk to use for the outbound call.

   • Enable Private SIP: Enables the functionality.

   • SIP Trunk Name: Allows you to select from the available SIP Trunks that have been allocated to your account by a parent account.

In order for the A-Party to control Call Recording Muting (DTMF 0), or On Demand Call Recording (DTMF 7), the DTMF Controlling Party parameter needs to be set appropriately on the Start Node. See Start node for further information.

For details of how long Call Recording files are stored for, please refer to the Data Retention Policy.