Calls

Shows basic call summary data for the selection criteria specified. This report also generates an accompanying graphical representation of the call data.

Options

Availability	Standard
Select By	Account or Service Number(s), then Date Period options: Today, Yesterday, Last 7 Days, Last 30 Days, This Month, Last Month, Custom Range
Viewable in Portal	Yes
Download Options	CSV or Excel
Available to Schedule	Yes
Schedule Frequency	Daily/Weekly/(Monthly/Quarterly) - 'Group By' dependent
Graphs Available	Yes - by default
Timeline Available	No

Output

Column Name	Description	Type
'Group By' is either: Day, Hour or Month	Day - shows totals for each day in the date period specified. Hour - shows totals for each hour in the date/hour period specified. Month - shows totals for each month in the month range specified	Date, Date+Hour or Month/Year
Total Calls	Total calls taken during the 'Group By' period, whether answered, unanswered, or encountering some other network condition (engaged, for example)	Integer
Total Duration	Total *answered call duration accumulated during the 'Group By' period. Note - if a time period has taken calls, but none were answered, this field will be blank	HH:MM:SS

*Calls are deemed 'answered' when either the Platform answers the call (to play audio for example), or the called party answers the call, whichever happens first.