Period

Shows peak time call activity for the selection criteria specified. This report also generates an accompanying graphical representation of the call outcome data.

Options

Availability	Standard
Select By	Account or Service Number(s), then Date Period options: Today, Yesterday, Last 7 Days, Last 30 Days, This Month, Last Month, Custom Range
Viewable in Portal	Yes
Download Options	CSV or Excel
Available to Schedule	Yes
Schedule Frequency	Daily/Weekly/(Monthly/Quarterly) - 'Group By' dependent
Graphs Available	Yes - by default
Timeline Available	No

Output

Column Name	Description	Type
'Group By' is either: Day, Hour or Month	Day - shows totals for each day in the date period specified. Hour - shows totals for each hour in the date/hour period specified. Month - shows totals for each month in the month range specified	Date, Date+Hour or Month/Year
Peak *	Calls taken during the Peak Period	Integer
Off Peak *	Calls taken during the Off Peak Period	Integer
Other	Calls that were marked as 'failed'	Integer
Duration	Total duration of Peak and Off Peak calls, whether answered by the platform (to play audio to the call for example), or answered by the called party	HH:MM:SS

*Peak/Off Peak times for this report are a fixed platform-wide setting: Peak is 0900-1659, and Off Peak is 0000-0859 and 1700-2359 UK time.