Minutes

Shows total connected minutes for the selection criteria specified. This report also generates an accompanying graphical representation of the call outcome data.

Options

Availability	Standard
Select By	Account or Service Number(s), then Date Period options: Today, Yesterday, Last 7 Days, Last 30 Days, This Month, Last Month, Custom Range
Viewable in Portal	Yes
Download Options	CSV or Excel
Available to Schedule	Yes
Schedule Frequency	Daily/Weekly/(Monthly/Quarterly) - 'Group By' dependent
Graphs Available	Yes - by default
Timeline Available	No

Output

Column Name	Description	Type
'Group By' is either: Day, Hour or Month	Day - shows totals for each day in the date period specified. Hour - shows totals for each hour in the date/hour period specified. Month - shows totals for each month in the month range specified	Date, Date+Hour or Month/Year
Minutes	Total minutes for the selected period, rounded down to the nearest minute	Integer