Activity Logs
Shows the different statuses DCA Agent(s) adopt when signed out, signed in, or actively handling calls during the specified date period.
Options
Availability
Custom
Select By
Account, DCA Agents, then Date Period options: Today, Yesterday, Last 7 Days, Last 30 Days, This Month, Last Month, Custom Range
Viewable in Portal
Yes
Download Options
CSV or Excel
Available to Schedule
Yes
Schedule Frequency
Daily, Weekly
Graphs Available
No
Timeline Available
No
Output
Column Name
Description
Type
Agent ID
Agent ID as seen in Home > Service Manager > DCA > Agents. Report is presented in Agent ID order
Integer
Agent Name
Agent Name as seen in Home > Service Manager > DCA > Agents
String
Date Time
Report is presented in Agent ID order, then ascending Date Time order
DateTime
Status Description
The description of the Status Code
String
Duration
The period of time the DCA Agent was in the status described
HH:MM:SS
Log Text
Optional description that can be added when an Agent Status is changed using the Agent Portal, or by using Agent Manager in the Advanced Services Portal (Home > Service Manager > DCA > Agents). Note that the text for the current status is not available until the status changes
String
Call ID
Unique ID allocated to the call. This will be blank when the status doesn't relate to an active call - for example, Status Code 3 (Ready) means the agent is not active on a call
Integer
SkillSet ID
The Skill Set to which the DCA Agent belongs
Integer
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