Status

Shows the total amount of time DCA Agent(s) adopt a particular status for the report period specified.

Options

Availability	Custom
Select By	Account, DCA Agents, then Date Period options: Today, Yesterday, Last 7 Days, Last 30 Days, This Month, Last Month, Custom Range
Viewable in Portal	Yes
Download Options	CSV or Excel
Available to Schedule	Yes
Schedule Frequency	Daily, Weekly
Graphs Available	No
Timeline Available	No

Output

Column Name	Description	Type
Agent ID	The ID of the DCA Agent handling the call as defined in Home > Service Manager > DCA > Agents	Integer
Agent Name	The DCA Agent Name as defined inHome > Service Manager > DCA > Agents	String
Status Code	See Agent Status Codes for full list	Integer
Status Description	The description of the Status Code	String
Total	The number of times the DCA Agent adopted the specified Status	Integer
Total Duration	The total minutes and seconds a DCA Agent adopted the reported status	Integer
Average Duration	(Total Duration) ÷ (Total)	Float