Default Audio

The following lists all the default audio on the platform. These audio clips can be substituted with customer-recorded audio clips.

Default audio is recorded in a female voice - you can review the default audio by clicking on the Play buttons.

Outbound Call Node

Property Name and Description	Wording
AudioFile1: Prompts the caller to enter a PIN. Although this is a mandatory property of the Outbound Call node, the audio will not be played if a PIN is not required.	"Please key in your PIN"
AudioFile2: Prompts the caller to enter a destination number. The input will be validated to ensure the number entered is on the permitted list.	"Please key in your destination number"
AudioFile3: The number entered is not permitted - the account to which the service number belongs does now allow calls to be made to certain numbers - e.g. mobiles.	"You are not permitted to call this number"
AudioFile4: Heard when the input contains invalid keys, such as *, or if the input is not long enough.	"Your entry is invalid"

Conferencing

Property Name and Description	Wording
ThankYouAudio: Played to signify that the caller's DTMF entry or entries have been accepted. Depending on the conference configuration, this audio would follow a valid PIN entry, a valid Room ID entry, or a valid PIN/Room ID combination entry.	"Thank you"
RecordNameAudio: If configured, this prompts the caller to record their name which will then be announced to other delegates in the conference. The caller has 5 seconds to record their name after this prompt, and they can terminate their recording with the # key.	"After the tone, please state your name and then press the # key"
RoomFullAudio: The number of delegates allowed in a conference is set at account level. If the number of delegates attempting to gain access to a conference exceeds this limit, those callers will hear this message.	"This conference room is full"
JoinedConferenceAudio: If the conference has been configured to allow delegates to record their name, this audio comes after each new delegate's name as it is announced to other delegates already in the conference.	"...has joined the conference"
LeftConferenceAudio: If the conference has been configured to allow delegates to record their name, the remaining delegates in the conference will hear this audio which comes after the name of the delegate who just left the conference.	"...has left the conference"
FirstCallerAudio: The first caller to a conference will hear this audio, followed by Music On Hold which will play until the next delegate (or the conference host) arrives.	"You are the first caller to join this conference"
WaitingForHostAudio: If the conference has been configured to require a host, all callers will hear this message upon entering the conference if the host has not yet arrived.	"The conference will start when the host arrives"
RollCallAnnouncementAudio: If a conference has been configured to record delegate names AND it requires a host, this audio precedes the list of delegate names in the conference when the host elects to initiate a roll-call. This audio (and the subsequent name recordings) overlay on the conference and does not stop the other delegates from speaking with each other.	"The conference delegates are..."
RoomIDRequestAudio: If a conference has been configured to request a Room ID, the caller will be prompted with this audio.	"Please enter the conference Room ID, followed by the # key"
PINRequestAudio: If a conference has been configured to request a PIN, the caller will be prompted with this audio.	"Please enter the PIN code, followed by the # key"
InvalidRoomIDAudio: Heard if the caller enters an invalid Room ID, where the configuration expects a Room ID only.	"The Conference Room ID you entered is invalid"
InvalidPinAudio: Heard if the caller enters an invalid PIN, where the configuration expects a PIN only.	"The PIN code you entered is invalid"
InvalidRoomIDPINAudio: Heard if the caller has entered an invalid Room ID or PIN or both, where the configuration expects a Room ID and a PIN.	"Your loging details are incorrect. Please check them and try again"

CLI Routing

Property Name and Description	Wording
CollectAudio: Prompts the caller to enter a number.	"Key in your number followed by the # key"
PINRequestAudio: If a conference has been configured to request a PIN, the caller will be prompted with this audio.	"Please enter the PIN code, followed by the # key"
InvalidRoomIDAudio: Heard if the caller enters an invalid Room ID, where the configuration expects a Room ID only.	"The Conference Room ID you entered is invalid"
InvalidPinAudio: Heard if the caller enters an invalid PIN, where the configuration expects a PIN only.	"The PIN code you entered is invalid"
InvalidRoomIDPINAudio: Heard if the caller has entered an invalid Room ID or PIN or both, where the configuration expects a Room ID and a PIN.	"Your login details are incorrect. Please check them and try again"