Node Types
This section describes each node that can be used in a call flow in the Service Designer.
Icon
Node
Description
Link
(Play) Audio
Play an audio file to the calling party (or to the called party in certain circumstances).
CLI Routing
Controls call flow depending on caller's network CLI.
Conference
Conference facility for up to 50 delegates.
Custom CDR
Generates bespoke real-time CDRs at any point in a call flow.
DCA
Dynamic Call Agent. Allows calls to be presented to dedicated agents within predefined skillsets.
DTMF Capture
Collects keypad input from the calling party (or called party in certain circumstances) to be stored for use later in the service call flow, or to be retrieved using the Pulse Reporting facility.
Date
Controls call flow based on a single date range.
Dates
Controls call flow based on multiple date ranges.
Day
Controls call flow based on a day or day range.
Delete Record
For use with Data Tables. See also Insert Record, Select Record and Update Record.
Deliver Call
Allows the calling party to be connected to the destination phone number - i.e. the called party.
Distribution
Controls call flow based on the number of passes through the node either by the current call, or by previous calls to the service.
Dynamic Audio
Allows textual values to be played back as spoken words to the calling party (or called party in certain circumstances).
Fax
Receives faxes for onward delivery to email recipient(s), or via the API.
IF
Controls call flow based on the value of a Custom Service Variable.
Insert Record
For use with Data Tables. See also Delete Record, Select Record and Update Record.
IVR Menu
The calling party (or called party in certain circumstances) can select an option from a menu using a single DTMF key.
Mid Call (Breakout)
The calling party (or called party in certain circumstances) can break out of a telephone conversation and perform certain limited functions before returning to the telephone conversation. This is an 'entry point' node (i.e. it has no incoming connection lines from a previous node) and is invoked by entering a DTMF code.
Month
Controls call flow based on a month range.
Multi Outdial
Outdials up to 7 destinations. The calling party is connected to the first destination that answers; the other destinations will stop ringing at that point.
Outbound Call
The calling party is prompted for a destination number (and optional PIN), and then an outdial is performed to that destination.
Post Call
Allows call flow activity to continue for the remaining party when either the calling party or called party clears. Certain limited functionality can also be performed when both parties have cleared down. This is an 'entry point' node (i.e. it has no incoming connection lines from a previous node) and is invoked on termination of one or both call parties.
Queue
Network based call queuing.
Record Audio
Allows permitted callers to create or update service audio.
Select Record
For use with Data Tables. See also Delete Record, Insert Record and Update Record.
Send Email
Send an email to up to 10 email addresses.
Send Post
Used to build and send an HTTP POST request to a URL. If enabled, the response can be used to influence the subsequent call flow.
Set Variable
Allows the modification of custom service variables during the call flow, which can then be used elsewhere in the call flow. Basic functions include =, +, -, *.
Special Day
Controls call flow based on UK Govt defined Bank Holidays.
Start
All call flows begin with The Start node. This is an 'entry point' node (i.e. it has no incoming connection lines from a previous node) and is invoked on the arrival of an incoming call.
Sticky Note
This node has no functional use in a call flow, has no incoming or outgoing connection lines, and is used simply to add descriptive text to the Service Designer canvas.
Time
Controls call flow based on a time range.
Time of Day
Controls call flow from a list of day and time ranges.
Update Record
For use with Data Tables. See also Delete Record, Insert Record and Select Record.
Voice Capture
Allows multiple voiced responses from the calling party (or the called party in certain circumstances) to be captured and recorded into a single audio file, which can then be sent as an attachment to up to 10 email addresses, or to the customer's FTP server.
Voicemail
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