Voicemail

Captures audio that can be stored on the platform to be retrieved via the portal or by using the IVR Voicemail Retrieval Telephone Service . The captured audio file can also be sent to up to 10 email addresses.

Branch	Mandatory	Description
Continue	No	Taken after the completion of the node.

Node Properties

1. Settings: Configures the voicemail service.

   • Service: Configures the voicemail service type.

   • EmailAddress: A list of up to 10 email addresses where the recording will be delivered.

   • Email Attachment Filename: Configures the filename to use for the file attachment when sending the voicemail recording via email.

2. Options: Configures the options of the voicemail service.

   • Maximum Length: Configures the maximum length in minutes for the captured audio.

   • Audio Format: Configures the audio format for the voice recording.

   • Terminate Key: The audio capture will terminate when a key is pressed. Then continue branch will then be taken.

   • Greeting Audio: Configures the greeting audio.

3. Email Settings: Override default email system settings.

   • Enable: Enables or disables the custom email settings.

   • From Email Address: Sender email address.

   • From Name: The name of the sender.

   • Reply To Address: The reply email address.

   • Subject: The email subject.

   • Body: The email body.

   • Include Calling Number: Includes the caller's CLI within the email body.

   • Include Called Number: Includes the inbound service number within the email body.

   • Include Call Time: Includes the call start time within the email body

   • Content Type: Allows you to choose whether to send the email as Plain Text or HTML - if HTML you can view and edit your HTML as a web page by clicking on the 'Html Editor' button. If you choose HTML then the 'Include' options above are ignored.

4. AI Features: Use AI to transcribe the recorded voicemail message and create a summary of the transcribed text. Both are included in the default email body when this option is enabled. You can include the transcription and/or transcription summary within the body of the custom email settings using the email body placeholders as detailed below.

   • Enable AI Features: Enables or disables the AI feature

The PIN Number associated with the Voicemail box for use in the Voicemail Retrieval Service can be viewed using the Numbers screen in Service Manager Number Section

For details of how long Voicemail files are stored for, please refer to the Data Retention Policy.

You can also use Text To Speech as an alternative to using audio uploaded via the Audio Manager.

Press the button to switch the audio property into text to speech mode. You can then enter the text string and select a preferred voice. Press the button to listen to the synthesized audio.

Email Body Placeholders

In the Email Settings option, you can use placeholders to insert call-related values into the email body.

Place Holder	Description
[@CLI]	The A-Party calling number
[@ServiceNumber]	The inbound service number called by the A-Party
[@CallID]	The unique call identifier
[@CallStart]	The call start date and time
[@NewLine]	A carriage return
[@AudioDuration]	The duration of the voicemail audio
[@DownloadUrl]	The url to download the voicemail audio file
[@Transcription]	The full transcription of the recorded voicemail message. Only available when the the AI Features option is enabled.
[@TranscriptionSummary]	A summary of the full transcription. Only available when the the AI Features option is enabled.