📖
User Guide
  • Introduction
  • Version Control
  • Pre-Requisites
  • Getting Started
    • Login Screen
    • Two- Factor Authentication (2FA) Setup
    • 2FA Code Validation
    • Home Screen
    • Menu Navigation
  • Account Management
    • Managing Users
      • User Search
    • Switching the Account View
    • View Account Hierarchy
    • View Service Numbers
    • Managing Payphone Barring
    • Custom Email Settings
    • Site Branding
    • Two-Factor Authentication
      • Revoking 2FA
  • Call Barring
    • Add Call Barring
    • Remove Call Barring
  • Managing Service Numbers
    • Searching for Numbers
    • Selecting Numbers
  • Real-Time Dashboards
    • Getting Started
      • Updating The Current Dashboard
      • Creating a New Dashboard
      • Configuring Tiles
      • Add a New Tile
        • Available Tile Types
      • Managing Tiles
    • Individual Tile Configurations
      • Live Total Tile
      • Live Chart Tile
      • Live Call Outcome Tile
      • Live Top Accounts Tile
      • Live DCA Agent Status Tile
      • Live DCA Call Status Tile
      • Live Queue Tile
      • Favorite Numbers Tile
      • Message Board Tile
      • Live Active Call Status Tile
    • Reset Periods For Data
  • Service Manager
    • Quick Start Guide
    • Creating a Service Plan
    • Opening a Service Plan
    • Saving a Service Plan
    • Validating a Service Plan
  • Service Builder
    • Quick Start Guide
    • Toolbar Functions
    • Call Delivery
      • Call Delivery Options
        • Busy/Ring No Reply
        • Time of Day
        • Missed Call Alert
        • Record Call
        • Override CLI
        • Mid Call Divert
        • Call Whisper
      • Simple
      • Distribution
      • Queue
      • Simultaneous
    • Fax
    • Conference
      • Rooms
      • Host
      • Recording
    • IVR Menu
  • Service Designer
    • Quick Start Guide
    • Toolbar Functions
    • Sub Plans
    • Node Options
    • Dynamic Call Agent (DCA)
      • Creating DCA Services
      • Agent Status Codes
      • DCA Agent Console
    • Node Types
      • CLI Routing
      • Conference
      • Custom CDR
      • Date
      • Dates
      • Day
      • DCA
      • Delete Record
      • Deliver Call
      • Distribution
      • DTMF Capture
      • Dynamic Audio
      • Fax
      • If
      • Insert Record
      • IVR Menu
      • Jump
      • Mid Call
      • Month
      • Multi Outdial
      • Outbound Call
      • Play Audio
      • Post Call
      • Queue
      • Record Audio
      • Select Record
      • Send Email
      • Send Post
      • Set Variable
      • Special Day
      • Start
      • Sub Plan Start
      • Sticky Notes
      • Time
      • Time of Day
      • Update Record
      • Voicemail
      • Voice Capture
    • Print/Export
  • Managing Resources
    • Audio
    • Custom Service Variables
      • Using Send Post and Variables to Affect Call Flow
    • DCA Agents
    • DCA Skill Sets
    • DCA Skill Set Agent Manager
    • Services
      • Assigned Numbers
      • Bulk Number Assignment
      • Version History
      • Change Log
      • Assignment History
      • Bulk Configuration
    • Numbers
      • Managing Call Plans
      • Number Groups
      • Number Assignment History
      • Number Audit Log
    • Service Templates
    • Data Tables
      • Managing Records
      • Import/Export Records
      • Data Table Audit Logs
    • Phone Book
    • Origin List
  • Pulse Reporting
    • Navigating Pulse Reporting
    • How to set your search criteria
    • Scheduled Reports
    • Available Reports
      • Account Service Number
      • Accounts
      • Allocated Numbers
      • Call Records
        • Call Data
        • Queue Data
        • DCA Data
      • Call Summary
        • Calls
        • Outcome
        • Period
        • Minutes
        • Queue
      • Call Minutes By Account
      • DCA Agent Reports
        • Activity Logs
        • Performance
        • Status
      • DCA License Report
      • DCA Call Detail
      • DCA Number Performance
      • DCA Number Performance Interval
      • DCA Skill Set
      • DCA Skill Set Interval
      • Detailed Call Statistics
      • DTMF Data
      • Feature Usage
      • IVR Script Logs
      • Longest Call
      • Multiplan Audit
      • Service Number Audit
  • Settings
  • Logging Out
  • Platform Features
    • Feature Summary
    • Inbound Fax
    • Mid Call Divert/Mid Call Conference (and Speed-Dial)
    • Call Whisper
    • Conferencing
    • Percentage Distribution Algorithm
    • Call Queuing
    • Call Recording
    • Outbound Call
    • Post Call
    • Mid Call Breakout
    • Default Audio
    • IVR Voicemail Retrieval Telephone Service
    • IVR Service Switcher ("Disaster Recovery") Service
    • Dynamic Call Agent (DCA)
  • Data Retention Policy
  • Videos
Powered by GitBook
On this page

Was this helpful?

  1. Service Designer
  2. Node Types

Time of Day

PreviousTimeNextUpdate Record

Last updated 1 year ago

Was this helpful?

Controls call flow based on checking the current day and time against a list of day and time branches to see if any match.

Settings window shown below which is accessed by clicking the edit icon and then the [Properties] option.

There must be a minimum of one day and time setting and you can have up to 20,000. They can overlap and you can have also duplicates and you can also disable them too.

The call flow will continue down the first day and time branch that is matched. The remaining branches will not be checked.

The branches are tested in the order they appear in the node (first to last). If none of the day and time branches match, the call flow will continue down the [No Match] branch.

Branch

Mandatory

Description

No Match

Yes

Taken when the current day and time don't match any of the day and times specified in the branches.