Custom Email Settings

You can easily brand the emails which are generated for your account and your sub accounts, to do this you need to navigate to the Accounts section and then select the account you wish to brand the email settings for. Once you have selected the account you wish to configure the Email settings for, select the "Email" option from the left hand navigation. The following will be displayed.

Click one of the 5 buttons that relates to the email settings that you wish to configure.

The following screen is displayed for Voicemail.

Simply populate the form and click the save button.

Email Variables

When sending emails you can use the following global email variables within the subject and body of your emails. As well as being setup using the Email Settings shown above, you can also customise within the Email Settings of individual Node Types where available. The variables will then be replaced with the appropriate value when the email is sent.

The following email variables are available:

Email Variable	Description	Availability	Nodes
[@CLI]	The originating CLI of the caller unless it’s been withheld/restricted.	Subject & Body	All emails
[@ServiceNumber]	The Service Number called.	Subject & Body	All emails
[@CallID]	The unique Call ID on the platform.	Subject & Body	All emails
[@CallStart]	The date and time the inbound call hit the platform. Format: dd MMM yyyy HH:mm:ss	Subject & Body	All emails
[@NewLine]	Adds a new line (carriage return)	Body only	All emails
[@AudioDuration]	The duration of the audio. Format: HH:mm	Subject & Body	Voicemail Call Recording
[@FaxPageCount]	The number of pages in the fax attachment	Subject & Body	Fax

When will the settings be used?

Once configured the Voicemail, Call Recording, Fax 2 Email and Missed Call Alert email settings will be used for all numbers under that account and sub accounts that generate that type of email, unless a sub account has their own settings or specific settings have been created on the configuration using Service Designer which will be used instead. If you have configured the Pulse Scheduled Report email settings then these will only be used for the account where the report was scheduled and saved.

Default Email Settings

If you choose not to override the default email settings either using the Custom Email Settings detailed above, or via the Email Settings within the call plan (service) then the following will be used:

Email Type	Sender Email Address	Sender Name	Email Subject
Call Recording	[e-mail]	Call Recording Service	Call Recording Service
Conference Recording	[e-mail]	Conference Recording Service	Conference Recording Service
Outbound Call Recording	[e-mail]	Outbound Call Recording	Outbound Call Recording
Missed Call Alert	[e-mail]	Advanced Services Platform	Missed Call Alerter
Send Email Node	[e-mail]	Advanced Services Platform	N/A
Inbound Fax	[e-mail]	Fax Service	Fax Service
Voice Capture	[e-mail]	Voice Capture Service	Voice Capture Service
Voicemail	[e-mail]	Voicemail Service	Voicemail Service
Pulse Scheduled Reports	[e-mail]	Pulse Scheduled Report	N/A

Issues with receiving emails

If an email fails to reach the intended recipient, the most obvious thing to check is that the email address doesn't contain typos. If emails are still going astray (either completely, or are being redirected to a junk or spam folder), your email server may be rejecting the email after checking the sending domain's (i.e. the Advanced Services Portal's) Sender Policy Framework (SPF), which can happen when the Advanced Services Portal's default email settings have been overridden either by the Custom Email Settings defined at the account level, or by settings in the particular Service Plan node that utilises email (those nodes listed above). For example, if you have defined the 'From' email address in the Custom Email Settings tab of the Voicemail node as [e-mail], the recipient email server will check the SPF record that belongs to the domain relating to "acme-telecom.com". The SPF record for acme-telecom must contain the IP addresses or domain names of the Advanced Services Platform - i.e. the originating domain. Emails sent by the Advanced Services Platform originate from either of these load-balanced SMTP servers:

• mx1.advancedservicesplatform.com (86.54.114.33)

• mx2.advancedservicesplatform.com (86.54.113.36)

You can check the SPF settings relating to the Custom Email Settings' 'From' domain using an online SPF checking service, but any changes that may be required are beyond the scope of this Help Document.