Custom Email Settings

You can easily brand the emails which are generated for your account and your sub accounts, to do this you need to navigate to the Accounts section and then select the account you wish to brand the email settings for. Once you have selected the account you wish to configure the Email settings for, select the "Email" option from the left hand navigation. The following will be displayed.

Click one of the 5 buttons that relates to the email settings that you wish to configure.

The following screen is displayed for Voicemail.

Simply populate the form and click the save button.

Email Variables

When sending emails you can use the following global email variables within the subject and body of your emails. As well as being setup using the Email Settings shown above, you can also customise within the Email Settings of individual Node Types where available. The variables will then be replaced with the appropriate value when the email is sent.

The following email variables are available:

Email Variable	Description	Availability	Nodes
[@CLI]	The originating CLI of the caller unless it’s been withheld/restricted.	Subject & Body	All emails
[@ServiceNumber]	The Service Number called.	Subject & Body	All emails
[@CallID]	The unique Call ID on the platform.	Subject & Body	All emails
[@CallStart]	The date and time the inbound call hit the platform. Format: dd MMM yyyy HH:mm:ss	Subject & Body	All emails
[@NewLine]	Adds a new line (carriage return)	Body only	All emails
[@AudioDuration]	The duration of the audio. Format: HH:mm	Subject & Body	Voicemail Call Recording
[@FaxPageCount]	The number of pages in the fax attachment	Subject & Body	Fax

When will the settings be used?

Once configured the Voicemail, Call Recording, Fax 2 Email and Missed Call Alert email settings will be used for all numbers under that account and sub accounts that generate that type of email, unless a sub account has their own settings or specific settings have been created on the configuration using Service Designer which will be used instead. If you have configured the Pulse Scheduled Report email settings then these will only be used for the account where the report was scheduled and saved.

Default Email Settings

If you choose not to override the default email settings either using the Custom Email Settings detailed above, or via the Email Settings within the call plan (service) then the following will be used:

Email Type	Sender Email Address	Sender Name	Email Subject
Call Recording	[email protected]	Call Recording Service	Call Recording Service
Conference Recording	[email protected]	Conference Recording Service	Conference Recording Service
Outbound Call Recording	[email protected]	Outbound Call Recording	Outbound Call Recording
Missed Call Alert	[email protected]	Advanced Services Platform	Missed Call Alerter
Send Email Node	[email protected]	Advanced Services Platform	N/A
Inbound Fax	[email protected]	Fax Service	Fax Service
Voice Capture	[email protected]	Voice Capture Service	Voice Capture Service
Voicemail	[email protected]	Voicemail Service	Voicemail Service
Pulse Scheduled Reports	[email protected]	Pulse Scheduled Report	N/A

Issues with recipients not receiving emails

If an email fails to reach the intended recipient, check that the recipient email address is correct. If emails are still going astray (either completely, or are being redirected to a junk or spam folder), the recipient email server may be rejecting the email after checking the sending domain.

If you are using your own domain for the sender you will need to setup Sender Domain Verification.