Feature Summary

Feature	Details
Max Call Length	Restrict the maximum length of a call to an inbound number. This value is between 0 (Unlimited) to 720 minutes.
Missed Call Alerts	Send email to up to 10 Email Addresses. Custom Email Settings can be set for a service. (Subject, Body, From etc.)
Speed Dial	Used with Mid-Call Divert and Mid Call Conference Speed dial digits can be between 1 and 999999.
Call Whisper	Whisper Accept – Called Party ("B Party") can press 1 to accept or 2 to reject if enabled. This feature is great if you are routing to Mobile destinations and you might end up in the Mobile voicemail as they answer the call which can't send DTMF and then it would timeout and you can route the call elsewhere. See section Call Whisper for more information.
Outbound Call	Allow Calling Party ("A Party") to key in a destination to be connected to. Optional PIN Protection. Control of permitted destinations. (Landline, Mobile, International etc.) Calls can be recorded (see Call Recording feature). Default audio announcements can be replaced with custom audio (see Custom Audio feature).
Record Call	Ability to mute/unmute the recording during the call. Ability to set the percentage of calls to be recorded. Start/Stop the recording of a call via the telephone key pad. Audio files can be delivered by Email (up to 10 email addresses), FTP/SFTP or Both and can also be retrieved using the API. Audio file format can be delivered as MP3, WMA or WAV. Custom Email Settings can be set for each record call function. (Subject, Body, From etc.)
Time Based Routing	Ability to route a call based individually or a combination of Time of Day, Date, Date Range, Day of Week, Month, Month Range and Special Days (Bank holidays, Christmas day etc).
Fax	Received faxes can be delivered via email (up to 10 email addresses). Custom Email Settings can be set for each Fax node. (Subject, Body, From etc.) Fax file format can be delivered as TIFF or PDF.
Conference	Create a conference service without the need for rooms and pins. A conference host can optionally be configured with PIN protection. Configurable maximum number of callers. Ability to create custom rooms requiring Room ID only, Pin only or Room ID and Pin entry modes. Up to 8 digits for Room ID’s and PIN’s Configurable music on hold (Classical, Easy Listening, Light Rock, Eighties, Pop). Conference call can be recorded. (see Call Recording section) The default conference audio announcements can be replaced with custom audio (see Custom Audio feature). Record name feature can be enabled. Host can request a roll call. Passive Conference can be enabled so only the Host can be heard. See Conferencing for more information
Custom Audio	Audio files can be uploaded to the platform into a “pool” which can then be referenced within nodes that allow the assignment of custom audio. Supported audio formats are MP3, WMA and WAV.
Voicemail	The default Voicemail greeting can be replaced with custom audio (see Custom Audio feature). The voicemail message file format can be MP3, WMA or WAV. Configurable maximum duration of a captured voicemail message. Voicemail messages can be delivered via email (up to 10 email addresses) or collected via an IVR retrieval telephone service (See IVR Voicemail Retrieval for more information) or both. Additional call flow can be added after the voicemail message has been captured. Custom Email Settings can be set for each voicemail node. (Subject, Body, From etc.)
Deliver Call	Connect the inbound call to a destination number. Custom audio can be used as ring tone (see Custom Audio feature). Connected call can be recorded (see Call Recording section).
Override CLI	The caller’s presentation CLI can be replaced with the inbound service number.
Restrict CLI	The caller’s presentation CLI can be hidden (number withheld).
Mid-Call Divert	Allows the Called Party ("B Party") to transfer the call to a 3rd party destination number. Permitted destination type (mobile, landline etc.) can be restricted. See section Mid Call Divert for more information
Mid-Call Conference	Allows the Called Party ("B Party") to outdial to a 3rd party to include them in the call (3 way conference) See section Mid Call Conference for more information
Menu	Ability to create single key multilevel interactive voice response (IVR) menu systems.
Multi-Outdial/ Simultaneous	Outdial to up to 7 destination numbers to connect to the first destination that answers. Connected call can be recorded (see Call Recording section).
Queue	Provides functionality for network based call queuing. Connected calls can be recorded (see Call Recording section). Connected calls can be delivered to destinations based on a distribution configuration (Round Robin, Random, Bounce, Percentage and First Last Exit). Call Distribution Evaluation can be “Call” or “Service” based. Queue dropout can be enabled (press # to exit the queue). Standard queue settings can be configured (Max Calls, Max Queue Size, Queue Timeout, RNR Time Out). Configurable music on hold (Classical, Easy Listening, Light Rock, Eighties, Pop, Ringing). Custom audio announcements can be assigned (see Custom Audio feature).
Custom Service Variables	Custom Service Variables can be declared and used within the Service Designer. These can then be used to assign values to any node property value or branch NodeID. Custom Service Variables can be manipulated by the DTMF Capture, Send Post and Set Variable nodes. The value of a Custom Service Variable can be evaluated using the IF node to change the call flow.
CLI Routing	Route a call based on a callers CLI or DTMF input. Between 1 and 15 DTMF digits can be input. The default audio used to collect DTMF can be assigned custom audio (see Custom Audio). Configurable match type (Most Matching digits or Exact).
Send Email	Ability to send email messages within the call flow. (up to 10 email addresses) Custom email settings can be set for each Send Email node. (Subject, Body, From etc.)
Send Post	Ability to send HTTP post’s within the call flow. The query string can be constructed using Literal Values, Service Variables and Custom Service Variables. Assign data returned in the response from a send post action to Custom Service Variables.
Distribution	Call flow can be controlled based on a distribution configuration (Round Robin, Random, Bounce and Percentage). Distribution Evaluation can be “Call” or “Service” based.
DTMF Capture	Assign DTMF entered by the Calling Parting ("A Party") to Custom Service Variables.
Voicemail Retrieval Telephone Service	Ability to collect and manage voicemail messages via an IVR telephone service or white label portal.
Multiple Service Assignment	Multiple services can be assigned to inbound service numbers which can be instantly switched via an IVR telephone service or via the white label portal.
Inbound Service Number Groups	Inbound service numbers can be grouped to allow services to be activated en masse via an IVR telephone service (see section IVR Service Switcher for more information) or the white label portal.
Post Call	Allows activity to continue on the call after either the A-Party (calling) or B-Party (receiving) has ended the call e.g. perform a feedback survey.
Transmit DTMF	Allows a configurable DTMF sequence up to 20 digits to be transmitted to the Called Party ("B Party") when an answer signal has been received whilst the Calling Party ("A Party") hears simulated ringing.
Mid Call Breakout	Allows either the Calling Party ("A Party") or Called Party (" Party") to break out whilst Mid Call to navigate through the Mid Call sequence of nodes. Keying sequence 23 will put the B-party into the Mid Call Breakout, or keying sequence 24 will put the A-party into the Mid Call Breakout. They will be reconnected when the Mid Call sequence of nodes finishes.
Parties On Hold	Allows both parties to be put on hold listening to the configured On Hold audio when the DTMF controlling party keys sequence 29 and then reconnected when the DTMF controlling party presses the # key.
FTP/SFTP	The FTP protocol can be configured as standard FTP or SFTP in the account "FTP Settings" page.
Service Templates	Service Templates is a useful feature that allows you to create complete or incomplete Service Designer Service Plans that can be stored on the platform. Service Templates can be opened in Service Designer and used as a starting point to create complete Service Plans
Data Tables	Data Tables are a powerful feature providing a fully managed hosted database to your inbound telephony services. There are four Service Designer Nodes available for accessing and modifying Data Table records within your service plans - Select Record, Update Record, Delete Record and Insert Record. Data Table records can be imported and exported using the Data Table Record Manager in the Service Designer. Data access audit logs are generated for all Data Table changes and can easily be viewed within the Service Designer. There is no limit to the number of Data Tables you can create in your account. A maximum of 100,000 records can be stored in each Data Table. Data Table Audit Log records show all operations against a Data Table and are retained for 12 months.
Dynamic Audio	The Dynamic Audio node allows a textual value to be played back to a caller as spoken words, using a predefined format in either a male or female voice. Date, Time and Currencies can be read out as English words and numerical values as conversational words. Alphanumeric characters can be read out individually either verbatim or phonetically.
Service Version History	You can access up to the previous 19 versions of a service, you can then choose to promote one of those previous versions as the active service or see a full list of all the changes between that version and the previous version. See Service Plan Version History and Service Plan Change Log for more information.
Service Assignment History Log	This tracks when a service has been assigned/unassigned/activated or deactivated against one or more service numbers. See Service Plan Assignment History for more information.
Number Audit Log	This tracks when either a PIN, description or status of a number (Active/Parked/Suspended) has been changed. It will also track anytime the number is moved between accounts on the platform. See Number Audit Log for more information.