Voice Capture

Allows a caller to be asked multiple questions and for the answers to be captured and recorded into a single audio file.

The file can be delivered by email, FTP, both or downloaded via the API.

Branch	Mandatory	Description
Continue	No	This is taken when the Voice Capture has finished.

Node Properties

1. Voice Capture Configuration: Configures the main voice capture settings.

   • Play Prompt Tone: Plays a tone after each prompt audio before the recording starts if enabled.

   • Delivery Method: Configures the way the voice capture files are delivered. Contact your service provider if FTP is required.

   • Email Address: Configures a list of up to 10 email addresses to deliver the voice capture if the delivery method is 'Email' or 'FTP and Email'.

   • Audio File Format: Configures the audio format for the voice capture to either MP3, WAV or WMA

2. Capture Prompts: Configure between 1 and 20 capture prompts.

   • Description: A textural description for the prompt e.g. "Name capture"

   • Capture Prompt Audio: The audio file to play before the recording starts e.g. "What is your name"

   • Max Length: The maximum length before it stops recording. Value between 1 and 120 seconds.

   • Silence Detect Enabled: The maximum duration of silence before the recording stops. Value between 1 and 8 seconds.

   • Terminate Key Enabled: Allows the caller to press any key to stop the recording and move on.

3. Custom Audio: Configures custom audio messages.

   • Welcome Audio: Configure the audio which is played before the first capture prompt is played.

   • Success Audio: Configure the audio which is played after the last recording has completed.

4. Email Settings: Override default email system settings.

   • Enable: Enables or disables the custom email settings.

   • From Email Address: Sender email address.

   • From Name: The name of the sender.

   • Reply To Address: The reply email address.

   • Subject: The email subject.

   • Body: The email body.

   • Include Calling Number: Includes the caller's CLI within the email body.

   • Include Called Number: Includes the inbound service number within the email body.

   • Include Call Time: Includes the call start time within the email body

   • Content Type: Allows you to choose whether to send the email as Plain Text or HTML - if HTML you can view and edit your HTML as a web page by clicking on the 'Html Editor' button. If you choose HTML then the 'Include' options above are ignored.

For details of how long Voice Capture files are stored for, please refer to the Data Retention Policy.